Privacy Policy

Last Updated: March 24, 2024

At OnwardTickets, we are deeply committed to safeguarding your privacy and ensuring that your personal information remains secure while you use our onward ticket services. This Privacy Policy provides a comprehensive overview of how we collect, use, store, disclose, and protect your data when you interact with our website, make a purchase, or contact our support team. Our goal is to be transparent about our practices and give you confidence in choosing us as your trusted provider.

1. Information We Collect

We collect various types of information to deliver our services effectively and improve your experience. This includes:

  • Personal Information: When you book an onward ticket, we may collect your full name, email address, phone number, billing address, and payment details (e.g., credit card information). This data is essential for processing your order and delivering your ticket.
  • Travel-Related Information: To generate your onward ticket, we require specific travel details, such as departure and arrival destinations, travel dates, and passenger names. This information ensures your ticket meets the requirements for visa applications or airport verification.
  • Technical and Usage Data: We automatically collect data such as your IP address, browser type, operating system, device identifiers, and pages visited on our site. This is done through cookies, web beacons, and similar tracking technologies to analyze trends and optimize our platform.
  • Communication Data: If you contact our support team or subscribe to our newsletter, we may retain records of your inquiries, feedback, or email correspondence.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: To process your order, generate your onward ticket, and send it to you via email or download link.
  • Customer Support: To respond to your questions, resolve issues, and provide updates about your order status.
  • Website Improvement: To analyze user behavior, troubleshoot technical issues, and enhance the functionality and design of our platform.
  • Marketing (Optional): With your consent, we may send promotional offers, travel tips, or updates about our services. You can opt out at any time.
  • Legal Compliance: To meet regulatory requirements, such as tax obligations or fraud prevention, as mandated by applicable laws.

3. Sharing Your Information

We take your privacy seriously and do not sell, rent, or trade your personal data for marketing purposes. However, we may share your information in these limited cases:

  • Service Providers: We work with trusted third parties, such as payment processors (e.g., Stripe, PayPal), email delivery services, and hosting providers, to facilitate our operations. These partners are bound by strict confidentiality agreements.
  • Legal Obligations: We may disclose your data if required by law, court order, or government authority, such as in response to a subpoena or investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of OnwardTickets, your data may be transferred to the new entity, with continued protection under this policy.

4. Data Security

We employ robust security measures, including encryption (e.g., SSL/TLS), firewalls, and secure servers, to protect your information from unauthorized access, loss, or alteration. Despite these efforts, no online system can be entirely immune to risks, and we cannot guarantee absolute security against sophisticated cyberattacks.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. For example:

  • Order data is kept for 12 months to handle potential disputes or refunds.
  • Technical data may be anonymized and stored indefinitely for analytics.
  • You may request deletion of your data at any time, subject to legal retention obligations.

6. Your Rights

Depending on your location, you have rights over your personal data, including:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Ask us to remove your data, unless we’re required to keep it by law.
  • Objection: Opt out of marketing communications or certain data processing activities.

To exercise these rights, please email us at booking@onwardtickets.net with your request and proof of identity.

7. Cookies and Tracking

We use cookies to improve your experience, such as remembering your preferences or tracking site usage. You can disable cookies in your browser, but this may limit some features of our website.

8. International Data Transfers

Our servers may be located outside your country. If you’re in the EU or a region with strict data laws, we ensure compliance with regulations like GDPR by using appropriate safeguards.

9. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

For questions, concerns, or assistance regarding your privacy, please reach out to our team at booking@onwardtickets.net. We’re here to help!